Have you ever banged your computer in frustration having been unable to check your PNR status on the IRCTC website? Or been thoroughly annoyed with the extensive maneuver that needs to be done in order to get one simple query answered? Well you are not alone. Thousands of disturbed Indians secretly clench their fists when India’s most used website fails them. Bringing a boon to this bane, is the introduction of a new segment in Haptik, with an app that provides information and assistance across several product and service categories in under three minutes over a simple interface of a messaging window.
The new IRCTC category inside the Haptik app (available for free on iOS & Android) is a giant leap taken to ensure that the painful process of customer support is completely eliminated. From PNR status, ticket availability to even schedule of timings and stops everything will be answered by a Haptik expert who is available via chat.
Co-founded by AakritVaish (former director, Flurry – India) and Swapan Rajdev, Haptik is a Smartphone app to chat with experts for support, information, and almost anything else. Think conversation, but instead between users and support specialists. Haptik enables the user to send messages to their in-house experts, and get responses instantly – just like texting a friend.